FAQ

Everything You Need to Know:

FAQs from Candy Castle Patterns!

Find Answers to Your Most Common Questions Below!

A PDF pattern is a digital sewing pattern that you can download instantly after purchase.

Once saved to your computer, you can print it as many times as you like, allowing you to create multiple sizes or versions of the same design.

Our patterns are designed to be easy to assemble. Just print, align the pages using the included chart, and tape them together.

Each pattern includes detailed, step-by-step instructions with color photos to guide you through the process with confidence.

Our PDF patterns are formatted for both US Letter and A4 paper sizes and always include seam allowances for your convenience.

As soon as you complete your purchase, your pattern will be immediately sent to you by email. The email includes a download link—just click, save, and you’re ready to sew!

No account is needed. Everything is delivered straight to your inbox. Make sure to save your files to your computer or USB stick so you can access them anytime. If you don’t see the email, check your spam or promotions folder—it might be hiding there!

And if you ever lose access or can’t find your download email, don’t worry—just email me at orders@candycastlepatterns.com and I’ll be happy to help.

Please note: All Candy Castle Patterns are digital downloads—no physical items will be shipped.

No worries at all! Your download link was sent to you by email right after purchase, and you can use that email to access your pattern files anytime—your links never expire.

If you can’t find the email, check your spam or promotions folder—sometimes it ends up there. Still no luck? Just email me and I’ll make sure you get your files again. I’m always happy to help!

Yes! We regularly hold flash sales, offering special pricing on select patterns. Additionally, we offer store-wide sales for seasonal events like spring sales, holidays, and other celebrations. Keep an eye out for these exciting, limited-time offers!

To make sure you don't miss out, sign up for our newsletter and be the first to know about upcoming sales and promotions!

We accept payments through PayPal and Stripe, so you can easily use your preferred payment method. Both options allow you to securely pay with major credit cards, even without an account.

Of course! If you have any issues, we're just an email away. You can also join our vibrant sewing community on Facebook, where you can showcase your creations, find inspiration, and connect with experienced sewists who are happy to help!

Nope, Candy Castle Patterns is all about the digital goodness! We embrace the new era of sewing with easy-to-access, instant digital downloads, so you can get started on your projects right away. Every pattern is ready for you to print at home – no waiting, no shipping costs, just pure sewing convenience!

Sorry, but sharing patterns isn’t allowed! As per international copyright laws, these patterns are for personal use only. That means after purchase, you’re the only one who can use it. If someone else wants to create something fabulous with this pattern, they’ll need to purchase their own copy.

Absolutely! You’re welcome to sell items made with our patterns on a small scale. Just keep in mind that mass production isn’t allowed. While crediting us isn’t required, it’s always appreciated! For example, you might say, “This beautiful dress was made using the Sugarsweet Dress Pattern from Candy Castle Patterns.” We’re thrilled to be part of your creative journey!

Yes, we do offer an affiliate program! An affiliate program allows you to earn commissions by promoting Candy Castle Patterns and referring customers to our website. If you’re interested in becoming an affiliate, please email us, and we’ll be happy to provide you with more details and get you set up!

When we moved to our new website in April 2025, it wasn’t possible to transfer old customer accounts or past purchases to the new system.

But don’t worry—your patterns are still yours forever! If you made a purchase before the switch and no longer have access to your files, just email us and we’ll happily resend them to you, no matter how long ago your purchase was.

There’s no need to create a new account to access patterns—everything is delivered by email right after checkout.

Because our patterns are digital files that are delivered instantly after purchase, all sales are final and non-refundable.

We cannot offer refunds if:

– You change your mind
– You decide not to use the pattern
– You expected a physical product instead of a digital download

We strongly encourage you to read the product description and make sure it’s the right fit for your needs before completing your purchase.

If you experience a technical issue (for example, a file doesn’t download or won’t open), please contact us — we’re always happy to help resolve any problems promptly.

By placing an order on our website, you agree to this no-refund policy.